OUR SERVICES
How we support organisations transforming into an intelligent enterprise by leveraging
AI and automation technologies
Business
Value
Competence
Overview
Defining the digital strategy as the guiding plan for any initiative as part of the transformation into an intelligent enterprise.
Analysis and design of customer-facing processes to transform them into digital value streams for increased competitiveness
Transformation of core operational processes by means of classical lean management combined with automation technologies ranging from RPA, BPM to AI.
People-focused change management to ensure maximum acceptance of technology-driven enterprise transformation.
Service objectives
- Alignment of business strategy and digital strategy.
- Scoping of the transformation journey – what should be achieved and how. Definition of transformation roadmap – what should be achieved by when.
- Organisational consensus on the digital strategy and roadmap.
Main service activities
- Defining the digital strategy as the guiding plan for any initiative as part of the transformation into an intelligent enterprise.
- Analysis of the where the organisation stands in terms of current business capabilities.
- Gap analysis of current state against the desired future state.
- SWOT analysis specific to the organisations internal digital capabilities and their comparison against the external market forces.
- Assessment of current business model and its potential for growth through digital transformation.
- Understanding how processes (and digital value streams!) have to be designed and augmented with automation technologies.
- Definition of KPIs and critical success factors.Brainstorming and planning of how KPIs and CSFs can be influenced through digital transformation (see illustration to the left).
Service objectives
- Designing and implementing customer-facing processes into digital value streams.
- Leverage big data to dynamically define customers’ demand.
- Develop new business models with disruptive potential.
Main service activities
- Analysis of what information about customer demand is available.
- Analysis of how this information can be accessed/obtained, digitized and processed.
- Analysis of the information content and its potential to generate new experiences and disruption (patterns, decision trees, trends, bias, etc.).
- Analysis of which technologies can be applied along the three value stream components (in/output mgmt. and generation of supply).
- Design of prescriptive or predictive models leverage the data to ensure maximum customer centricity and satisfaction.
- Design of intelligent processes including the applications for all three digital value stream components.
- Design of new business models based on the results from the analysis phase.
- Design of EA underlying the business platform(s) on which the digital values are running.
- Scaled and agile implementation from MVP to full production.
- Implementation and testing of entire digital value stream.
- Agile adjustment of any prescriptive or predictive modelling used along the digital value stream.
Process Transformation
Service objectives
- Redesign of processes according to lean principles prior to automating them.
- Process automation of core and supporting processes across the organisation.
- Prioritisation of automation opportunities to ensure maximum ROI.
- Scaled implementation of automated processes (technical & organisational).
Main service activities
1 – Scoping
Defining why and where to start with the process/enterprise transformation.
Analysis of what is the current and desired future state and the delta.
Evaluation of how the transformation of processes closes the delta.
Identification of where in the enterprise the biggest problems are.
Identification of the solutions that have got the highest potential, i.e. what should be in scope.
2 – Analysis
High level process analysis to qualify & quantify automation potential.
Detailed process analysis where solution know-how is applied to focus and ideate at an early stage.
Establish a first roadmap from MVPs, incremental improvements to larger transformation initiative.
Initial validation of ideas in terms of business impact, complexity and feasibility.
3 – Design
Evaluation of the initial ideas to understand their maturity and the consensus within the organisation.
Classical design from problem to solution (incremental change), or:
Modern design (thinking) that is solution/needs driven (disruptive).
Note: allowing room for experimentation and testing of ideas (MVP).
4 – Implementation
Implementation and testing.
Ideally platform-based implementation.
In parallel to the technical implementation establish the required (new) skills within the organisation – build new knowledge centers.
Ensure ownership of and commitment to what is new – think and plan for the future!
Change Management
Service objectives
- Preparing and motivating the human workforce on the changes that are triggered by the digital transformation of the organisation.
- Overcoming fears, winning peoples hearts and minds to ensure best fit and acceptance of technological and organsisational changes.
- Assessment of current skills and required future skills and transition planning.
- Transparency of digital transformation initiatives through company-wide communication.
Main service activities
- Conducting stakeholder, digital capability and change readiness assessements.
- Impact analysis of technological changes on organisation in terms of skills, motivation and organisational structure in cooperation with HR.
- Dedicated workshops with teams to support the impact analysis.
- Devising the communication strategy around digital transformation initiatives and supporting or leading the communication within the organisation.
- Organising demo or lighthouse sessions to increase the awareness and understanding of what digital transformation means to individuals and hence an organisation.